BakeSuite

BakeSuite ("we", "us", or "our") operates the website www.bakesuite.com.au and provides the BakeSuite software platform (the "Service"). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. What Personal Information We Collect

We may collect the following categories of personal information:

• Identity Data – first name, last name, username, title.
• Contact Data – billing and business address, email, phone number.
• Business Data – business name, ABN (if applicable), website.
• Financial Data – payment information (processed via third-party providers, not stored by us).
• Transaction Data – payment history and subscription records.
• Technical Data – IP address, browser type, device identifiers, log data.
• Profile Data – account preferences, feedback, survey responses.
• Usage Data – interactions with the Service and support tickets.
• Marketing and Communications Data – marketing preferences, opt-ins, and correspondence.

2. How We Collect Personal Information

We collect your personal information when you:

• Sign up or use the BakeSuite Service
• Contact our support team
• Fill out forms or respond to surveys
• Interact with our website or app (including through cookies)
• Subscribe to newsletters or product updates

Some information is collected automatically using cookies or tracking tools (e.g., Google Analytics).

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and maintain the BakeSuite platform
• To process payments and manage your subscription
• To send important service updates and support communications
• To improve our features and user experience
• To provide customer support and respond to inquiries
• To send marketing communications (with your consent)
• To comply with legal and regulatory requirements

4. Third-Party Services

We work with reputable third-party providers who may process your data on our behalf:

• Supabase – Database and authentication services. www.supabase.com
• Stripe – Payment processor used for subscriptions. www.stripe.com
• Vercel – Website hosting and deployment. www.vercel.com
• Google Analytics – Website usage analytics (anonymized data)

These services comply with relevant data protection frameworks and process your data according to their own privacy policies.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

• Data is stored securely on cloud infrastructure with encryption.
• Access is limited to staff and contractors who need it to perform their job.
• In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within required timeframes.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purpose for which it was collected, including legal, tax, and accounting obligations. If you request account deletion, we will delete your data unless legal obligations require its retention.

7. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyse traffic, and ensure secure login sessions. You can modify your browser settings to disable cookies, but doing so may affect your ability to use certain parts of the Service.

We also use Google Analytics to understand how users interact with our site. This information is anonymised and does not identify you personally.

8. International Data Transfers

Although BakeSuite is based in Australia, some of our third-party providers (e.g., Stripe, Supabase) may store or process data outside of Australia. We ensure these providers are reputable and offer adequate data protection safeguards as required by APP 8.

9. Your Rights Under Australian Law

You have the right to:

• Request access to the personal information we hold about you
• Request correction of your data if inaccurate
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications
• Lodge a complaint with the OAIC if you believe we have mishandled your information

To exercise these rights, please contact us using the details below.

10. Age Privacy

Our Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from individuals under this age. If we become aware of such collection, we will delete the data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. We will notify users of significant updates and post the latest version on this page.

12. Contact Us

For questions, data requests, or complaints, please contact:

BakeSuite
Email: support@bakesuite.com.au
Website: www.bakesuite.com.au
You may also contact the OAIC at: www.oaic.gov.au